General Questions
We look forward to serving you with the highest level of integrity and reliability. All of our vehicles are fitted with high-quality leather seating. Our vans are customized to provide hardwood flooring and 7 feet of head clearance for our taller guests. You’ll find a freshly cleaned vehicle pre-set to your temperature and audio preferences with complimentary bottled water waiting for your departure. All of our vehicles also include an assortment of standard charging cords should you need to charge a device on the go.
We work hard to ensure any associated costs are included in your quote or reservation details so you don’t have any unpleasant surprises when you’re on your way. There are additional fees should you need child seats, bring an animal along for the ride, require wifi service or request additional services such as meet and greet, special requests or extra stops. Be sure to mention any requests at the time of booking so we may provide you with an accurate estimate.
- The size vehicle you should book will depend upon how many people will be travelling and how much luggage you plan to bring along. Please contact our team if you have special large items like musical instruments that may be larger than typical travel luggage to ensure we book the correct vehicles for you. In general, use the following guideline:
- Sedan: Maximum of 2 people, 3 pieces of luggage
- SUV: Maximum of 4 people, 8 pieces of luggage
- Transit Van: Maximum of 14 people, 18 pieces of luggage
- 20-Pax Limo Bus: Maximum of 20 people
- 24 Pax Limo Bus: Maximum of 24 people, 24 pieces of luggage
- 27/31 Pax Executive Bus: Maximum of 30 people, 30 pieces of luggage
- 40-Pax Motorcoach: Maximum of 40 people, 80 pieces of luggage
- 55-Pax Motorcoach: Maximum of 55 people, 100 pieces of luggage
Your travel experience is personal, and you should be able to bring whatever it is you need with you on your journey. There is, of course, a limit to the space available within any specific vehicle, but we can accommodate your needs with our large selection of vehicle types and sizes. Please let us know how many pieces of luggage you plan to bring, and we can recommend the appropriate vehicle for your trip. The easy online booking form includes this detail and automatically shows you only the vehicle options that will work for your needs, so you can book with confidence online too! If you have items larger than a typical checked bag that you’ll be bringing, we recommend calling and speaking with an agent to ensure we can transport you and your luggage in one trip.
Travelling with children is tricky enough without trying to wrestle car seats out and bring them with. We offer 5-point harness and booster seats for children upon request for a small additional fee. Your chauffeur will have the seat installed prior to your departure time, and we ask that you inspect and confirm correct installation prior to embarking.
12 hours prior to your travels, we’ll send an email with the name, phone number and photo of your chauffeur to ensure you know who you’re looking for. Our chauffeurs also have a protocol to ensure they can identify and greet you properly. You may opt for text notifications to receive your chauffeur’s contact number should you need to communicate and updates on their location as we approach your scheduled departure time.
We will send you an email confirmation upon booking with us for you to verify everything is scheduled as you intend. 12 hours prior to your travels, we’ll send a follow-up message with the name, phone number and photo of your chauffeur to ensure you know who you’re looking for.
On the day of your travels, you can opt to have text messages sent to you (and any other passengers designated) when the chauffeur is on the way, when they have arrived at your pickup location, when the passenger is on board, and when they have been dropped off at their destination.
Billing invoices and payment receipts are sent via email. Should you have any questions along the way, your chauffeur or our reservation experts are here to help and we encourage you to give us a call.
When you travel with us, it should be in ultimate comfort. We are happy to set specific cabin temperatures and radio preferences at your request. Should you desire WiFi access during your trip, it is available for an additional fee. If you’d like your chauffeur to be waiting at a specific location, please let us know and we can set up Meet and Greet services.
If you desire to have specific items for you or a special surprise for your special guests, please let us know. We can help provide flowers, balloons, chocolates, special beverage services and even roll out the red carpet for you!
We appreciate people with a passion for driving, but our vehicles are not available for rent.
Reservation Questions
Booking online is fast and takes just 3 easy steps for most bookings. If you’re looking to book service for a larger event, we recommend calling to speak with our knowledgeable event specialists.
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- Know your travel details and enter them on our online booking form. Gather your information and know when you want to start your trip, your pick-up and drop-off destinations, how many people will be traveling, and how many pieces of luggage you will have with you.
- Which Service Type to Choose:
- Airport Arrival for when you’ll need a ride from the airport to a local destination. Consider booking your departure travel while you’re here as well.
- Airport Departure for when you’re heading to the airport. Consider booking your return travel while you’re here as well.
- Point to Point for when you’re going from one specific location to another. You may opt to book this as a round trip.
- Hourly for when you have multiple destinations. You may opt to direct the locations while on the road, or pre-plan them at the time of booking.
- Which Service Type to Choose:
- Know your travel details and enter them on our online booking form. Gather your information and know when you want to start your trip, your pick-up and drop-off destinations, how many people will be traveling, and how many pieces of luggage you will have with you.
- Select the type of vehicle you would like to travel in. Our form makes it easy to see how many people and pieces of luggage will be able to fit. Select the option that suits you, and click the book now button.
- Review your selections and finalize your booking. If you have traveled with us before, please log-in. If you are using our services for the first time, it is quick and easy to create your account using the Register Now link, or you may continue as a guest.
We understand that plans change, and do our best to accommodate your needs as quickly and easily as possible. Should your needs change, please give us a call as soon as possible so our friendly and experienced staff can help you make necessary adjustments and ensure we have a vehicle and chauffeur available for you.
Sometimes you may need to cancel your reservation. Should that occur, please note the following:
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- There is a non-refundable deposit collected on hourly bookings.
- There is a $10 non-refundable deposit collected on airport transfers. Any remaining fee would be refunded so long as cancellation notice is received at least 2 hours in advance. Cancellations received with less than 2 hours notice are charged full price.
We offer several reservation types to accommodate travel of various lengths at the best possible pricing. Airport and Point to Point reservations do not have a time minimum. Should you desire an hourly service, we do have a two hour minimum.
Although we are not a taxi service and generally operate on pre-arranged bookings, we do have the resources to frequently accommodate same day requests. These requests require a higher level of attention and often require the rearrangement of vehicle and chauffeur schedules to accommodate. Because of the additional service required, there is an additional 25% ASAP service fee for same day service.
Absolutely! Team events and other functions often require a few day span. There are more details to consider when booking a reservation of this length, so please give our team a call and we can help you make the perfect plan.
The online quoting tool is provided for your convenience, and is a very good guideline to give you an idea of final price. When you submit the form, our service agents will review the quote and confirm final pricing with you.
One hour before your ride, we will text you your chauffeur's name and number so you may communicate directly should you need to do so.
With 24-hour support in the office, you can always call, chat, or email with our office staff as well.
Airport Service Questions
We ask for your flight details when you book with us so that we can monitor your flight and adjust our transportation times accordingly, getting you to and from the airport without worrying about the need to adjust with us. Should your flight be cancelled, we know that is out of your control, and will work with you to adjust or cancel your ride as needed.
If you change the flight you'll be coming in on, you will need to contact us to update the flight information for your reservation. Without hearing from you, we won't know that your flight and arrival time has changed.
Please notify us as soon as possible regarding your flight adjustments so that we can avoid late change charges and can ensure we have your chauffeur ready and waiting for you at your new arrival time.
We offer two options for airport arrivals. If you are familiar with the airport and prefer to make your way to the limousine lot on your own, your chauffeur will greet you at the lot entrance. If you are less familiar with the airport, or would like additional assistance with your luggage, you may select our Meet and Greet service for an additional fee, and the chauffeur will be waiting for you in the baggage claim area.
Your chauffeur will have a sign identifying they are there for you, and you will receive notifications prior to your arrival to connect you with your chauffeur should you have any questions.
Directions to the Limo Lot at MSP Terminal 1 (Terminal Map)
Follow the signage from your gate to baggage claim. This will take you down a set of escalators or in an elevator to Level 1.
From baggage claim, once you’ve claimed your luggage, take the escalator near carousel 9 down to Level T.
Walk forward around the center help desk to the right. You will find signage for the Brown Ramp and Limo Lot in the front right corner. Take the escalator up to meet your chauffeur.
Directions to the Limo Lot at MSP Terminal 2 (Terminal Map)
Head out of the security checkpoint (either 1 or 2)
If you have luggage, proceed down the escalators to Level 1 to claim your bags.
You may either head back up to Security Checkpoint 2 and take the skyway across toward the Purple parking ramp or exit at Door 6 and cross directly to the limo area. When using the skyway, on entering the lot, use the elevators to your right to return to ground level and follow the signage out to the Ground Transportation Center where your chauffeur will be waiting for you.
Food & Beverages
Absolutely. We know that many of our guests are running on tight schedules and need to make the most of their travel time. You are welcome to eat and drink while traveling with us.
We provide bottled water, and can provide non-alcoholic beverages upon request. Should you desire alcoholic beverages during your trip, you are welcome to bring them and enjoy them on the way. We can provide ice, ice buckets and champagne flutes upon request. Additional charges apply for beverage requests.
Should you desire to have a special order waiting for you in the vehicle, please add details to the comments on the reservation form or speak with our staff. We can make arrangements to make purchases (with some exceptions such as alcoholic beverages) on your behalf. Please be aware that charges for your chauffeur services begin when we start travel for these added services.
Safety
Your comfort and safety is our top priority. Our chauffeurs are happy to wear a mask at your request, and our vehicles are cleaned throughout the day to provide the safest environment possible for you while you are with us. We know there are different levels of comfort and preference – masking remains at your preference.
There are no special licenses required to serve as a chauffeur, but there are special licenses required to drive larger vehicles. While there are not regulations governing chauffeuring, know that chauffeurs with Executive Transportation have gone through background checks, extensive and ongoing training, and operate to the highest industry standards.
All chauffeurs operating our larger vehicles have all required licensing and certifications to get you to your final destination safely.
All of our chauffeurs are Defensive Driver Certified by the NSC (National Safety Council). They also receive ongoing training throughout the year to ensure safety remains a top priority. From handling high traffic situations to navigating in inclement weather, when you travel with us, you’re travelling with an experienced individual dedicated to getting you to your destination safely and on time.
Our fleet is composed of high quality newer models and undergoes daily maintenance checks to ensure you have a safe and reliable experience every trip. Our chauffeurs offer an additional inspection point prior to each ride to ensure they arrive for your trip in a vehicle that is in like-new condition.
You Have Somewhere Important to Be.
We Help you Arrive With Confidence.
In a world that is constantly changing, we strive to provide reliable ground transportation you can count on —
no matter where life takes you next.